By Ian Corless, 29-Apr-2013 11:22:00
Hoka deliveries have arrived and are being despatched.
All shoes are estimated to arrive with customers on or before May 3rd. However, if you live outside the UK this will take longer, deliveries can take 10-14 days.
I sincerely apologise for any delay in sending out SS13 stock. This is an issue that has come about therough Hoka One One France and a new distribution company in China.
I am still missing several items and all customers will be emailed individually.
By Ian Corless, 29-Apr-2013 11:19:00
Hello and thanks for your email.
Our office will work with restricted team until May 12th, 2013.
HOKA will be totally closed on May 1st and from May 8th till 12th.
We are doing our best to handle your request as soon as possible.
By Ian Corless, 25-Apr-2013 11:18:00
This reply below is from Hoka One One France to UK distributor.
Both orders have been shipped yesterday
Ian Corless should get his delivery within 48h at the latest
L’équipe Hoka Europe
Tel : 04 50 01 56 43
F - 74941 Annecy le Vieux
By Ian Corless, 25-Apr-2013 08:50:00
We fully appreciate your circumstances and are also disappointed that you have not yet received your delivery from France which I understood was planned for the 20th April . I am chasing with Hoka now , will revert back asap.
What can I say.... sincere apologies to all pre orders that have been delayed beyond my control.
By Ian Corless, 17-Apr-2013 11:40:00
Please accept my apologies.... the late delivery of all SS13 stock has been completely out of my control.
I have now received an email (today, 17th April) with an update:
Hi Ian ,
I appreciate the issues as we only received our 1st order on Monday (15th) . Hoka use a third party warehouse who are in the midst of handling all the back orders for Europe . Hoka planned for delivery 20th April so I am hoping to receive confirmation today that your order has been shipped.
Your order from us should be with you tomorrow .
This is far from satisfactory situation to be in but everyone who has ordered Hoka are in the same position as you so we can only apologies for these delays which are beyond our control due production being delayed by the Factory .
As soon as I have confirmation from Hoka I will advise.
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